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INTERNAL: COVID Directory

Coronavirus: INTERNAL support directory

Select a category to find support  

Abuse - domestic/sexual assaultMental health/listening & counselling
AdvocacyMoney / energy advice / housing / employment
Carer supportParents
Community centres & council servicesSubstance use
Food & essentialsSupermarket (special opening)
GP practicesWellbeing, lifestyle & culture
Health advice (condition & coronavirus-specific)Self-help resources

 

You should follow social distancing measures at all times - including 2 metre distancing when accessing support in person. For more details about social distancing CLICK HERE 

Those required to self-isolate should not access support in person. Support may be available via phone/online.

IF YOU THINK YOU COULD HAVE CORONAVIRUS (COVID-19) - CLICK HERE FOR GUIDANCE

Please e-mail robin.falconer@dundeecity.gov.uk or text 07985 878532 if any information on this directory is incorrect. Check call charges with your phone provider.

 

 General Information & Advice

Dundee City Council - Coronavirus Freephone Helpline

A Freephone Helpline is now available for people who have received a letter from Scotland's Chief Medical Officerdue to specific health conditions. Council advisors will provide support to access emergency food provision and medication delivery where no other options exist, such as a support from a household member, friend or relative. It is expected that over time the Helpline will be expanded to include other people in need as the current Coronavirus situation develops.

People who have received the Chief Medical Officer's letter and have no other forms of support available should call the Freephone telephone 0300 123 1403 (Monday to Friday 8.30am -5pm)

 Dial-OP

Dial-OP call handlers will provide organisations and the general public with the most up to date information and will signpost or arrange onward referral to the relevant services.  You can email dialop@dvva.scot or call 01382 305757, Monday to Friday, 9am to 4pm. Includes information about current services relating to your wellbeing - shopping, food provision, collecting prescriptions, befriending and morning calls, etc. Check call charges with your phone provider.

Citizens Advice

Face to face advice will only be available for emergency situations and by appointment only.

If you cannot find the answer you are looking for on their advice website here then please get in touch. Telephone advice unit is available on 01382 307494, from 09.30 to 16:00 hours. If you would prefer e-mail then please e-mail bureau@dundeecab.casonline.org.uk. Check call charges with your phone provider.

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Groups & Organisations

Abuse - domestic / sexual assault

Service/organisationWhat support is available?How to access support
Abused Men in ScotlandHelpline support for men experiencing domestic abuseCall 0808 800 0024 Mon - Fri, 9am - 4pm (more info) Freephone service
Domestic Abuse Helpline24 hour helpline supportDomestic abuse helpline: 0800 027 1234 Freephone service
Dundee Women's AidPhone, text & e-mail support - domestic abuse support & access to refuge

Helpline: 01382 207099 (view opening hours)
Text: 07763 682 105 Check call charges with your phone provider.
E-mail: support@dundeewomensaid.co.uk

Rape Crisis HelplineHelpline support every day 6pm - midnightRape Crisis Helpline: 08088 01 03 02 Freephone service
Women's Rape & Sexual Abuse Centre Live chat & phone support - sexual violence, abuse & exploitationDundee Helpline: 01382 205556 Check call charges with your phone provider.
Access live chat here

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Advocacy

Service/organisationWhat support is available?How to access support
Advocating TogetherGroup activities have been cancelled. Professional advocacy is being delivered over the phone for people with learning disabilities, autism and complex communication needs.

Call 01382 666601. Check call charges with your phone provider.

Dundee Independent Advocacy SupportPhone support available. Advocacy for people over 65, with mental health issues, dementia or physical and learning disabilities.

Call 01382 205515. Check call charges with your phone provider.

Partners in AdvocacyYOUNG PEOPLE: Phone and e-mail support - independent advocacy for children and young people aged 21 and under. Available from 9am to 5pm, Monday to Friday.

Call 01382 217186 or email dundee@partnersinadvocacy.org.uk. Check call charges with your phone provider.

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Carer support

Service/organisationWhat support is available?How to access support
Dundee Carers CentrePhone / digital support available for unpaid carers of all ages and disabled people, including access to information and advice

Call 01382 200422 Check call charges with your phone provider. 

View helpful resources here

Visit Carers of Dundee website

Penumbra Carers SupportSupporting existing clients. Contact for any general enquiries or to make a self-referral if you are a Carer aged 16+ and supporting someone aged 16-65 who is experiencing a mental health difficulty.Call 01382 223487 (leave a message as they are being checked daily) or e-mail dundee.carers@penumbra.org.uk  

Follow on Facebook for the latest updates. Check call charges with your phone provider.

Self-directed Support Service (Dundee and Angus)Providing advice and guidance to disabled people and carers who are going through the SDS process.Click here

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Community Centres & Council Services

Updates regarding Dundee City Council services can be found here

All Community Centres are closed until further notice but Communities Officers can be contacted for local signposting support via details below.

Service/organisationWhat support is available?How to access support
ColdsidePhone signposting support (including Foodbank referral)Contact elaine.pratt@dundeecity.gov.uk / 07769284907. Check call charges with your phone provider.
East EndPhone signposting support (including Foodbank referral)Contact christine.miller@dundeecity.gov.uk / 01382 435839. Check call charges with your phone provider.
LocheePhone signposting support  (including Foodbank referral)Contact mike.welsh@dundeecity.gov.uk / 01382 431839. Check call charges with your phone provider.
MaryfieldPhone signposting support (including Foodbank referral)Contact stuart.fairweather@dundeecity.gov.uk / 01382 438558. Check call charges with your phone provider.
North EastPhone signposting support (including Foodbank referral)Contact carole.jenkins@dundeecity.gov.uk / 01382 438596. Check call charges with your phone provider.
StrathmartinePhone signposting support (including Foodbank referral)Contact mark.macdonald@dundeecity.gov.uk / 01382 436363. Check call charges with your phone provider.
The FerryPhone signposting support (including Foodbank referral)Contact natalie.mackland@dundeecity.gov.uk - 01382 436796. Check call charges with your phone provider.
West EndPhone signposting support (including Foodbank referral)Contact natalie.mackland@dundeecity.gov.uk - 01382 436796. Check call charges with your phone provider.

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Food and essentials

Service/organisationWhat support is available?How to access support
Boomerang CentreFOOD: Distributing sandwiches, fruit, bottled water and school mealsMon - Fri 12:30pm - collect from 10 Kemback Street. Bring carrier bag. (view map)
Broughty Ferry FoodbankFOOD: Food parcel deliveryDelivering Tue & Friday. Make a referral here
Camperdown & Lochee Ministry (CALM)VARIOUS: collection/delivery of prescriptions for those self-isolating & delivery of emergency shopping essentialsCall 07903673547 (Between 13th-19th April call 07511713940). Check call charges with your phone provider.
Coldside Community CupboardFOOD: Fruit, vegetables and bakery to take awayCollect Mon - Friday 10am - 2:30pm, outside Maxwell Centre. (view map)
Community Fridge, Perth RoadFOOD: Open as usualOpen 11am - 4pm. (view map)
Dundee Partnership - list of food deliveriesFOOD: List of local businesses offering delivery servicesClick here
Eagles Wings & Parish NursingFOOD: Small food parcel collection availableCollect between 1 - 3pm Monday - Thursday from Eagles Wings, 10 Douglas Street
Dundee FoodBankFOOD: No red vouchers accepted. Phone referrals accepted.Referring services only - click here for details
Dundee ThegitherFOOD: Food parcel delivery E-mail covid19dundee@yahoo.com / call 01382 413072. Check call charges with your phone provider.
Feeling StrongFOOD: Food parcel delivery Referrals accepted via foodpackage.feelingstrong.co.uk
Haven on HilltownFOOD: Food available to collectCollect Wed and Thurs 11:30am - 12:30pm
Kirkton Food LarderFOOD: Food available to collectFood to be collected each Thursday between 11am and 3pm.  Contact the Larder through Facebook here to arrange to collect a food package.  The Larder is now based at the Attic Lounge, Beauly Avenue, Kirkton.
Lifegate Church FOOD: Soup, sandwiches and snacks to take awayCollect Tuesday & Fridays between 11am - 1pm (view map)
Lochee Community LarderFOOD: Food deliveries and collection available (small charge applies) Call between 10 & 11am 01382 936191. Open Mon, Wed & Friday between 10 - 2pm. Collection from 5 Whorterbank. (view map). Check call charges with your phone provider.
Menzieshill ChurchFOOD: Various food items to take away
Mon - Friday, 12:30 - 1:30pm (free school meals to take away); Mon, Wed & Fri 1-3:30pm (FoodBank); Wed 1-3pm (takeaway soup); Thursday 11am - 1pm (Food Hub)
RockSolid @ Douglas & Mid Craigie ChurchFOOD: Community larder, soup to take away & takeaway school mealsMon-Fri, 12:30pm (free packed lunch school meals), Wed & Fridays 2-3pm (Food Larder). (view map). Please bring your own bag if possible. 1 bag per household, no charge. Item restrictions will apply. Deliveries are possible to people who are self-isolating or unable to attend in person. Please PM the RockSolid FB page or email angie@rocksolid.org.uk to request a next-day delivery Mon-Fri.
Salvation ArmyFOOD: Food bags, tea & coffee to collectCollect from Salvation Army, Thurso Crescent Mondays 12-2pm and Fridays 6 - 7:30pm. (view map)
St Lukes Church, DownfieldFOOD: Food bag deliveryCall 07711410017 between 9am - 3pm every day. Deliveries after 3pm. Check call charges with your phone provider.
St Mary's ChurchFOOD: Food bags to collectCollect Saturday between 1-2pm from Grays Lane, Lochee (view map)
St Paul's GroupFOOD: Hot drinks, filled rolls, fruit & cake to take awayCollect Saturday between 7:30 - 8:30pm from South Tay Street car park (across road from Lidl/Overgate car park entrance)
Taught by Muhammad FoodBankFOOD: Food bag delivery onlyCall 07505009097 to arrange. Check call charges with your phone provider.
Tele TaxisVARIOUS: Support with collection of supplies & prescriptions for older/vulnerable peopleCall 01382 825825. Check call charges with your phone provider.
The FriaryFOOD & TOILETRIES:Tea/coffee available. Food & toiletry packs to take away. Support with shopping & prescription pick up (DD1 & DD2 postcodes)Collect from Tullidepth Rd. Mondays between 10:30am - 12:30pm. (view map). Call 07544843002 for shopping / prescription collection support. Check call charges with your phone provider.
Transform TOILETRIES: Free sanitary productsCall 07849 085 007 or e-mail sanitaryproducts@transformcd.org for support. Check call charges with your phone provider.
Whitfield Food LarderFOOD: Supporting mainly own volunteers and participants but if you live in DD4 area and require urgent food bag, get in touch.Contact via Facebook here

Faith in Community Dundee have published a comprehensive list of food provision on their Facebook page here.

For a list of local shops/businesses offering deliveries, click here or here

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GP Practices

Service/organisationWhat support is available?How to access support
GP PracticesArrangements will vary between practices. Check with individual GP Practice. Click to search for GP Practice details

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Health Advice (Condition & Coronavirus-specific)

Service/organisationWhat support is available?How to access support
British Heart FoundationHEART/CIRCULATORY DISEASES: coronavirus advice for people who have heart / circulatory diseases. Visit their website here
Dundee Macmillan Improving the Cancer JourneyCANCER SUPPORT: Support people with personal, practical, financial and emotional needs who have been affected by cancer.Telephone 01382 433340 or e-mail improving.cancerjourney@dundeecity.gov.uk
Health & Work SupportMUSCULOSKELETAL, MENTAL HEALTH: No longer operating but have published links to helpful self-help guides on musculoskeletal and mental health problems on their websiteAccess website here
Macmillan Cancer SupportCANCER SUPPORT: Physical, financial and emotional support providedTelephone 0808 808 00 00 (7 days a week, 9am-5pm) Freephone service.
Marie Curie Cancer SupportCANCER SUPPORT: Helpline for people affected by terminal illnessCall free 0800 090 2309 (Monday to Friday 8am to 6pm, Saturday and Sunday 11am to 5pm) Freephone service
NHS Tayside AudiologyHEARING: replacement hearing aid batteries or repairs

Call 01382 596965
E-mail audiology.tayside2@nhs.net
Visit website here

NHS Tayside EyecareEYE CARE: information about eye care service arrangements

See Facebook post here

NHS Inform - Coronavirus AdviceCORONAVIRUS: Online resource for all Coronavirus (COVID-19) related advice.

Access NHS Inform here

View guidance in easy-read, British Sign Language & other languages here

NHS Tayside - Prevention of Malnutrition in over 65sNUTRITION: Advice available to individuals worried or for those caring for someone that may be at risk of being undernourished. 


Advice and resources available to any organisations working with older adults and are concerned about malnutrition

E-mail Mia Gonzalez-Noda: m.gonzalez-noda@nhs.net with details
WhatsApp Coronavirus AdviceCORONAVIRUS: UK Government WhatsApp automated service for advice about CoronavirusSend the message 'hi' via WhatsApp to 07860 064422.

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Mental health support / listening & counselling services

Service/organisationWhat support is available?How to access support
Age ScotlandFree, confidential phone service for older people, their carers and families in Scotland. Our team provide information, friendship and advice.Call 0800 12 44 222 Mon-Fri, 9am - 5pm Freephone service
Alternatives Listening RoomsHelpline for pregnancy choices, abortion/miscarriage supportPhone 01382 221112 (24 hour answering service) or text 07599 955231 to make an appointment. Check call charges with your phone provider.
Breathing SpacePhone support for people feeling low, anxious or isolatedCall 0800 83 85 87 - advisors are available in the evenings (6pm - 2am) and at the weekends (24 hours) Freephone service
CALMHelpline for people in the UK who are down or have hit a wall for any reason, who need to talk or find information and supportCall 0800 58 58 58 or live chat here (open 5pm - midnight ever night) Freephone service
Camperdown & Lochee Ministry TeamBefriending for older/vulnerable people in the Lochee area. Listening service for those concerned about their mental wellbeing or substance use

Live in the Lochee area? E-mail RGrahame@churchofscotland.org.uk 

Call Louise on 07511713940 for listening service. Check call charges with your phone provider.

Community CompanionsPhone support/listening serviceCall 01382 305736, 07983707168, 07939154330 or e-mail communitycompanions@dvva.scot. Check call charges with your phone provider.
Cool 2 TalkYOUNG PEOPLE: Confidential and safe space where young people aged between 12 and 26 can get questions answered accurately and without judgement as well as access the 121 counselling service.Visit www.cool2talk.org
Cruse Bereavement HelplineBEREAVEMENT: One-to-one support for people facing bereavementCall 0845 600 2227 (call cost 5p per min + access charge)
Dundee ThegitherGeneral phone social supportCall 01382 413072. Check call charges with your phone provider.
Dial-OP Blether Buddies & Morning CallPhone support for vulnerable people. Offer two different telephone services - a Morning call which is a quick 4-5minute check in to see the person is well and has everything they need. The other service is a Blether Buddy where volunteers are matched with a vulnerable person and they blether together once a week for 20-30 minutes, building relationships and sharing news and stories and keeping connected. A vulnerable person can choose one service or both.

Access via website - VolunteerDundee.org.uk or via email - dialop@dvva.scot or phone 01382 305757. Check call charges with your phone provider.

Feeling Strong
YOUNG PEOPLE: Providing support via video chat including peer support, talk about the difficulties of isolation, and ask for a food/care package to be delivered to you. Talk about your mental health, recovery and self-care  Learn about their services and what other mental health activities are going on in Dundee
 
Tuesdays, Thursdays and Fridays from 1500-1800.

Visit book.feelingstrong.co.uk for more information and to make an appointment

Healthy Minds Network

Phone support and live chat on Facebook. Virtual Drop ins (group video chat) on Monday, Tuesday and Thursday afternoons from 1:30pm – 2pm.

Contact Lynsey McCallum on 07530237465 / lynseymccallum@dvva.scot; Louise McEwan 07948239575 / louisemcewan@dvva.scot. Check call charges with your phone provider.

Virtual drop in spaces should be booked in advance with Louise or Lynsey.

Visit Facebook page here

LGBT Helpline Scotland

Information and emotional support to lesbian, gay, bisexual and transgender people and their families, friends and supporters across Scotland. Support for those questioning or wanting to discuss their sexuality or gender identity.

Call 0300 123 2523 Tue & Wed (12-9pm) or live chat here. Check call charges with your phone provider.

Living LifeAppointment-based CBT support for people who are feeling low, anxious or stressed

Call 0800 328 9655 Mon - Fri (1 - 9pm) Freephone service

Lochee Baptist Chapel Chaplaincy Support HelplineListening service for those experiencing stress, anxiety, fear, anger, addiction, suffering, grief, relationship breakdown etc.

Call 01382 612348 Mon - Fri 3-4pm. Leave message out with these times and someone will get back in touch. Check call charges with your phone provider.

Making Recovery RealPhone support and live chat on Facebook

Call Michelle Donoghue on 07377788817 / e-mail michelledonoghue@dvva.scot. Check call charges with your phone provider.

Visit Facebook page here

NHS Tayside Community Listening ServiceListening service to talk to someone if you are worried/upset. Phone appointments available Mon - Friday Call or text 07967771941. Check call charges with your phone provider.
Penumbra Nova ServiceSupporting existing clients. Contact for any general enquiries or to make a self-referral if you are aged 16+ and looking for support with your mental health and wellbeing.Call 01382 223487 (leave a message as they are being checked daily) or e-mail dundee.nova@penumbra.org.uk

Follow on Facebook for the latest up-dates. Check call charges with your phone provider.

SamaritansPhone support for worries, concerns, suicidal thoughts etc.Call 116 123 free 24/7
SHOUT Crisis SupportText-based crisis service for people struggling to cope and need immediate helpText Shout to 85258 (more info) Texts are free from all major network providers
SilverLineOLDER PEOPLE: Free confidential helpline providing information, friendship and advice to older people, open 24 hours a day, every day of the year.Call 0800 4 70 80 90 Freephone service
UppertunityPhone call listening support only for people with additional needs, families & carersCall 07931560936 or 07948212504 (9am - 6pm). Check call charges with your phone provider.
Young MindsYOUNG PEOPLE: Online resources to support young people who are worried or concernedVisit website here

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Money / benefits / energy advice / housing & employment

Service/organisationWhat support is available?How to access support
Brooksbank CentreMONEY/DEBT: Phone benefits/debt adviceCall 01382 432450 or e-mail admin@brooksbankcentre.co.uk. Check call charges with your phone provider.
Discovery Credit Union & Save by the BellMONEY: Information for existing customersClick here to view information
Dundee City Council Advice ServicesMONEY/DEBT: Phone support available - money, debt & energy adviceCall 01382 431188. Then press 1 for Scottish Welfare Fund, 2 for Council Advice Services, 3 for DEEAP Energy Advice. Check call charges with your phone provider.
Dundee City Council Council Tax & Housing BenefitsMONEY/DEBT: Phone line open for council tax, council tax reduction & housing benefit enquiriesCall 01382 431205 (further info). Check call charges with your phone provider.
Dundee City Council - Housing Options ServiceHOUSING: Provides housing options advice, statutory homeless services and temporary accommodation.
Telephone - 01382 432001 Check call charges with your phone provider.
24 hour advice line - 0800 633 5843 Freephone service.
Dundee Money ActionMONEY/DEBT: Phone support availableCall 01382 431180 or e-mail info@dundeemoneyaction.org for advice on money concerns. Eligibility criteria applies. FileDownload further details here
Energy Support (various)ENERGY: Phone numbers for main energy suppliers and advice for prepay meters.More information on DVVA website here
Funeral LinkFUNERAL: Support with arranging a funeral - including questions, worries & concernsOpening times are Monday-Friday 9am to 5pm and you can access support by phoning 01382 458800, messaging via our Facebook page or send an email via our website. Check call charges with your phone provider.
Hillcrest Futures DundeeHOUSING/MONEY/ENERGY: Budgeting/benefits/housing/fuel efficiency supportCall Niamh on 07452916514 or Iona on 07813528381. Check call charges with your phone provider.
Home Energy ScotlandENERGY: Phone support for energy adviceReferrals via referral poral - call 0808 808 2282 if not set up as referrer on system. Freephone service
ShelterHOUSING/MONEY: Phone & e-mail support for housing/money/debt advice

E-mail dundeehub@shelter.org.uk or michelle_harrow@shelter.org.uk

Clients can call 0808 800 4444 free for our National Helpdesk or 0344 515 1562 (check call charges with your phone provider) for the Dundee Team.

Frontline staff looking for advice on behalf of a client or service user, you can use our second tier advice service, ScotWRAS which is available 10am-3pm on 0344 515 1310 or by email via scotwras@shelter.org.uk. Check call charges with your phone provider.

Social Security ScotlandBENEFITS: Apply for a Social Security Scotland benefit or find out what to do if you've already applied and need some more help.

Click here

Universal Credit HelplineBENEFITS: Universal Credit helpline support

Call: 0800 328 5644
Textphone: 0800 328 1344 (Mon-Fri 8am - 6pm). Freephone service. 

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Parents

Service/organisationWhat support is available?How to access support
Aberlour Child Care TrustFood shopping, collecting prescriptions, providing activities for young people.  Video contact with online games, emotional support, easy read Covid-19 information, and contact numbers.  Social Distancing chats with families in their gardens, support with school work, emotional support.  Urgent Assistance Funds for emergencies.

Tel 01382 250840

www.aberlour.org.uk

Breast Buddies Dundee (hosted within HomeStart Dundee)Support for women who are breastfeeding or mixed feeding. Support is provided by trained Peer Supporters via Facebook group or text messaging. Face to face groups all stopped at present.

Visit Facebook page here or join group here

Email breastbuddies@homestart-dundee.org.uk

Dundee City Council Schools InformationHelpful links and resources for parents/carers to support with home schoolingClick here
Dundee Family Information ServiceA range of links to home learning websitesClick here
Dundee Pregnancy & Parenthood SupportSupport with baby and child clothing and baby equipment to parents and pregnant women in and around Dundee.Call
07453 784295 or visit Facebook page. Check call charges with your phone provider.
Home-Start DundeeSupport for families with at least one child aged 5 years or under. Telephone/video conferencing support & advice including signposting to other relevant agencies, as well as organise Foodbank referrals.Call 01382 202040 and leave a message - checked twice daily Mon-Fri. Visit Facebook page or website . Check call charges with your phone provider.
One Parent Families ScotlandFace-to-face support stopped. Phone support and advice available for single parents including information about benefits and tax credits, childcare, separation, work, child maintenance and more.Call 0808 801 0323 or e-mail helpline@opfs.org.uk. Freephone service
Parent ClubWide range of online resources to support parents and their children through the Coronavirus outbreakClick here
ParentlineFree phone & online chat support for practical advice, emotional support, place to talk. Open 7 days Mon - Fri (9am - 9pm) and Sat - Sun (9am - 12pm)Call 08000 28 22 33 or access chat support here. Freephone service
Young Minds Parent HelplineHelpline support for anyone worried about a child or young personCall 0808 802 5544 Mon - Fri 9:30am - 4pm. Freephone service

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Substance use / drug / alcohol / BBV / HIV support

Service/organisationWhat support is available?How to access support
AA & NA online meetingsOnline sessions availableVarious online sessions - PDF icondownload PDF with details
Albert Street HubEssential drop-in supportDrop in at Boots Albert Street Hub Monday, Tuesday & Thursday - times flexible - call 01382 206888 for information. Check call charges with your phone provider.
Crossreach Tayside Support ServicesPhone support and online recovery meetings Monday - FridayCall Lucie on 07384836092 Monday to Friday; Stan on 07384836091 Monday to Wednesday; Nan on 07909253840 Monday to Friday. E-mail nan.boyd@crossreach.org.uk or recoveryatthefriary@yahoo.com. Check call charges with your phone provider.
Drinkline ScotlandFree, confidential helpline for people who are concerned about their drinking, or someone else's.Call 0300 123 1110 (weekdays 9am–8pm, weekends 11am–4pm) Freephone service
Hillcrest Futures

Harm Reduction Centre at the Cairn Centre, 12 Rattray Street Dundee. Lunch packs available every Tue & Friday. Telephone support to anyone struggling with their own, a family member’s or loved one’s substance use.

Opening times: Monday 9-5; Tuesday 10-6; Wednesday 9-5; Thursday 9-5; Friday 10-6. Phone support: Les 07734599521; Paul 07917585530; Alan 07452917976; Kelly 07725593900; Graeme 07452923544. Check call charges with your phone provider.

NHS Tayside (Safer Injecting)Delivery of injecting equipment and naloxone kitsCall Hillcrest Futures on 01382 200532 Mon - Fri 10am - 4pm (naloxone & injecting equipment); We Are With You on 07760755673 Mon - Fri 9am - 5pm (naloxone only). Order online here. Check call charges with your phone provider.
NHS Tayside (Harm Reduction Nurses)Wound care and anti-biotics, BBV testing, advice on safer substance use, naloxone

Face to face: Cairn Centre, 12 Rattray Street, Dundee Monday to Friday 10am - 4pm. Call 01382 496745 Monday to Friday 10am - 4pm. Check call charges with your phone provider.

NHS Tayside (online advice)Advice for people who use drugsClick here
Peer Recovery NetworkPhone support for people affected by substance or alcohol useE-mail peersuppor@dvva.scot or call 077199957849. Check call charges with your phone provider.
Positive StepsPositive Steps continue to support existing clients but are not currently taking on new referrals.Individuals experiencing substance use can call their helpline on 07436530642. This will go directly to an answer phone and we will respond to messages as soon as possible during weekday working hours (Mon-Fri 9am-5pm). Check call charges with your phone provider.
RecoverTayTelephone and online support for anyone struggling with their own, a family member’s or loved one’s substance useRecoverTay are available to offer support through their Facebook page here
Scottish Drugs ForumInformation for people who inject drugsClick here
Scottish Families Affected by Alcohol & DrugsHelpline and live chat support if you are concerned about someone else’s alcohol or drug use. Chat, offer advice and information, and link you either into their services or services local to you.Call 08080 10 10 11 weekdays 9am - 11pm. Freephone service.
E-mail helpline@sfad.org.uk
Live chat here - bottom right corner
SMART Recovery - online meetingsOnline sessions availableAvailable every day - download PDF with details
Tayside Council on AlcoholPhone support availableCall 01382 456012 - see opening times here. Alternativey e-mail enquiries@alcoholtayside.com or contact via Facebook here. Check call charges with your phone provider.
Terrence Higgins Trust Phone & e-mail advice for people living with HIVCall 0808 802 1221 10am - 1pm and 2pm - 5pm Mon - Fri. Freephone service
E-mail info@tht.org.uk
Useful resources available here.
We Are With You (formerly Addaction)

Free confidential support to people experiencing issues with drugs, alcohol or mental health

Call 01382 206888 or access their web chat here. Check call charges with your phone provider.

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Supermarket (special opening hours - vulnerable people)

Service/organisationWhat support is available?How to access support
Asda (Kirkton, Myrekirk & Milton)Special opening hoursDedicated hour for vulnerable people (Fri 9am - 10am)
Co-opSpecial opening hoursDedicated hour for vulnerable people (first hour of opening - check opening hours here)
IcelandSpecial opening hoursDedicated hour for vulnerable people (Wed 9am - 10am)
Sainsbury'sSpecial opening hoursDedicated hour for vulnerable people (Mon, Wed, Fri 8 - 9am)
Tesco (except Express stores)Special opening hoursDedicated hour for vulnerable people (Mon, Wed, Fri 9 - 10am)

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Wellbeing, Lifestyle & Culture 

Service/organisationWhat support is available?How to access support
Community Health TeamGeneral wellbeing & lifestyle information via phone / e-mail - healthy eating, keeping active and mental wellbeingE-mail robin.falconer@dundeecity.gov.uk or contact via Facebook and Community Health Worker will get in touch as soon as possible
Digital LibraryFree access to full text of thousands of newspapers from over 100 countries. Local newspapers The Courier and Dundee Evening Telegraph are included.Click here for instructions
Dundee City Council Keeping HealthyLinks to a range of online resources - home exercises etc.View their website here
ISE, University of DundeeDaily exercises being posted onn their Facebook from start of AprilVisit their Facebook page here
Leisure & Culture DundeeAll venues closed. Some helpful videos/posts on their FacebookVisit their Facebook page here
NHS Home WorkoutsVideo workouts that can be done from homeView workouts here
Paths for AllAll organised walks stopped. At home strength and balance video available on their website.Access strength and balance video on YouTube here

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Self-help resources

General Mental Health & Wellbeing

If the caller has internet access, you can send them an e-mail with the links below by copying & pasting the link
If they have no internet access, you may wish to print the information and arrange to drop it off. 

CORONAVIRUS SPECIFIC WORRIES / CONCERNS

GENERAL: https://www.mentalhealth.org.uk/publications/looking-after-your-mental-health-during-coronavirus-outbreak 

GENERAL: https://www.mind.org.uk/information-support/coronavirus/coronavirus-and-your-wellbeing/

RESPONDING TO CHANGE: http://www.penumbra.org.uk/wp-content/uploads/2020/04/responding-to-change.pdf

EATING DISORDERS & PANIC BUYING - http://www.penumbra.org.uk/spotlight-articles/eating-disorders-and-safe-foods/

GENERAL MENTAL HEALTH / STRESS / ANXIETY

NHS Inform
Depresson - https://www.nhsinform.scot/self-help-guides/mental-health-self-help-guides/depression-self-help-guide/
Anxiety - https://www.nhsinform.scot/self-help-guides/mental-health-self-help-guides/anxiety-self-help-guide/
Problem solving - https://www.nhsinform.scot/self-help-guides/mental-health-self-help-guides/problem-solving-self-help-guide/
Chronic pain - https://www.nhsinform.scot/self-help-guides/mental-health-self-help-guides/chronic-pain-self-help-guide/

PenumbraAnxiety - http://www.penumbra.org.uk/wp-content/uploads/2018/11/Anxiety.pdf
Depression - http://www.penumbra.org.uk/wp-content/uploads/files/Depression%20Factsheet.pdf
Eating disorders - http://www.penumbra.org.uk/wp-content/uploads/files/Eating%20Disorder%20Factsheet.pdf
Self-harm - http://www.penumbra.org.uk/wp-content/uploads/files/Self%20Harm%20Factsheet.pdf

 

OTHER SELF-HELP RESOURCES

ResourceHow to access support
Abused Men in Scotland - knowledge base providing information on emotional, physical, financial & sexual abuseClick here
Gypsy/Travellers - Facebook page set up with a range of information and advice for Gypsy/TravellersClick here
Home Energy Scotland - energy advice information to save on fuel costs when stuck at homeClick here
Mental Health Foundation - self-help information for looking after your mental health during coronavirus outbreakClick here
Mind.org.uk - self-help information and advice to look after your mental health and wellbeing during coronavirus outbreakClick here
Penumbra - list of self-help resources for anxiety, depression, eating disorders and self-harmClick here
Parentline - helpful resources for parents including talking to children about coronavirus, staying at home and money worriesClick here
Paths for All - tips and advice for keeping active

Keeping active at home
Social distancing & walking
Advice for home workers

Samaritans - self-help information if you are worried about CoronavirusClick here
SAMH - wide range of advice and support pages in relation to coronavirus: mental health, benefits & urgent helpClick here
Young Scot - wide range of information and advice for young peopleClick here

 

 

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